Enterprise Risk Management (Preview)

Contents xiii Review Questions 510 Research Assignments 511 Appendix 10A – Framework for Creating a Customer-Centric Organization 513 Appendix 10B – Product and Service Lifecycle Marketing Strategies 514 Appendix 10C – Breakeven Analysis 516 Appendix 10D – Price-Elasticity Analysis 517 CHAPTER 11 Human Resource Management Risks 527 Human Resource Management 528 Human Resource Planning 530 Equal Employment Opportunity 533 Workplace Diversity 535 Recruitment and Selection 536 Compensation and Benefits 543 Training and Development 548 Working Environment 551 Employee Engagement 557 Managerial Leadership 559 Employee Teams 561 Performance Management 563 Succession Planning 570 Review Questions 572 Research Assignments 574 Appendix 11A – Employee Handbooks and Codes of Conduct 575 Appendix 11B – Framework for Measuring Employee Engagement 576 CHAPTER 12 Financial Management and Accounting Risks 585 Financial Management 586 Market Risks 589 Economic Cycles 591 Credit Risks 594 Financing Risks 600 Financial Situation Risks 601 Cost Structure Risks 608 Capital Structure Risks 610 Financial Distress 613 Financial Process Risks 614 Budgeting Risks 615 Accounting and Reporting Risks 619 Monitoring and Forecasting Risks 624 Resource Reallocation Risks 625 Fraud Risks 627